06 / ROLE FRAMEWORK
Core job families
Groups roles with similar responsibilities and success conditions into a shared framework. The job context determines which test, competency and report interpretation take priority.
- KEY QUESTION
- What does it take to succeed in this job?
- CONTRIBUTION TO THE REPORT
- Role profile and assessment priorities
Twelve core job families
Open a heading to explore its scope, success conditions and assessment priorities. Roles within the same job family are adapted according to seniority, task scope and working environment.
01Executive Management and Strategic Leadership
- Example roles
- General management, directorships, strategy and corporate transformation roles.
- Success conditions
- Managing uncertainty, strategic thinking, decision quality, building systems, leadership impact.
- Ability priorities
- Abstract/strategic reasoning, complex problem solving, systems thinking, decision quality
- Interview competencies
- Strategic thinking, leadership, change management, decision making, stakeholder management
02Middle Management
- Example roles
- Managers, department heads, team leaders, operations supervisors.
- Success conditions
- Planning, team management, performance tracking, process coordination.
- Ability priorities
- Planning, numerical and verbal reasoning, prioritisation, attention
- Interview competencies
- Team management, performance tracking, problem solving, feedback
03Finance, Accounting and Budgeting
- Example roles
- Finance, financial affairs, budgeting, reporting, audit, risk management.
- Success conditions
- Numerical accuracy, analytical thinking, regulatory discipline, ethical sensitivity.
- Ability priorities
- Numerical reasoning, attention, data interpretation, logical analysis
- Interview competencies
- Analytical thinking, accuracy, regulatory discipline, reporting
04Sales, Marketing and Corporate Communications
- Example roles
- Sales, business development, brand, customer relations, marketing communications.
- Success conditions
- Persuasion, customer orientation, target focus, relationship management, commercial instinct.
- Ability priorities
- Verbal reasoning, commercial analysis, fast learning, reading situations
- Interview competencies
- Persuasion, customer focus, negotiation, representation, relationship management
05Human Resources and Organisational Development
- Example roles
- Recruitment, training, performance, compensation, culture, HR business partnering.
- Success conditions
- People analysis, ethics, confidentiality, communication, systems thinking.
- Ability priorities
- Verbal analysis, systems thinking, data interpretation, problem solving
- Interview competencies
- Communication, advisory skills, analysis, confidentiality, supporting change
06Production, Operations and Maintenance
- Example roles
- Production planning, field operations, maintenance, shift work, continuous improvement.
- Success conditions
- Discipline, safety, process tracking, problem solving, team coordination.
- Ability priorities
- Mechanical/spatial reasoning, attention, process analysis, rapid problem solving
- Interview competencies
- Operations management, safety, continuous improvement, crisis resolution
07Quality, R&D and Technical Expertise
- Example roles
- Quality assurance, quality control, laboratory, product development, technical analysis.
- Success conditions
- Attention to detail, analytical verification, compliance with standards, innovation.
- Ability priorities
- Analytical reasoning, attention to detail, abstract thinking, hypothesis testing
- Interview competencies
- Analysis, verification, technical expertise, innovation, root cause analysis
08Supply Chain, Logistics and Procurement
- Example roles
- Procurement, logistics, warehousing, planning, foreign trade, shipping.
- Success conditions
- Planning, negotiation, follow-up discipline, cost and time optimisation.
- Ability priorities
- Numerical and logical analysis, planning, prioritisation, risk assessment
- Interview competencies
- Planning, negotiation, supplier management, follow-up, crisis management
09Information Technology and Digital Systems
- Example roles
- Software, systems, networks, data, integration, business analysis, cybersecurity.
- Success conditions
- Abstract problem solving, systems analysis, learning agility, attention and reliability.
- Ability priorities
- Abstract reasoning, algorithmic thinking, attention, systems analysis, learning agility
- Interview competencies
- Systems thinking, problem solving, collaboration, documentation, reliability
10Legal, Compliance and Corporate Risk
- Example roles
- Legal, compliance, internal control, regulation, audit.
- Success conditions
- Verbal analysis, ethics, judgement, risk sensitivity, independent stance.
- Ability priorities
- Verbal reasoning, logical inference, risk analysis, attention
- Interview competencies
- Risk awareness, advisory skills, written expression, ethical decision making
11Customer Service and Support
- Example roles
- Call centre, operations support, after-sales, service processes.
- Success conditions
- Emotional balance, communication, patience, solution focus, record-keeping discipline.
- Ability priorities
- Attention, verbal comprehension, processing accuracy, fast learning
- Interview competencies
- Communication, problem solving, empathy, record-keeping discipline
12Blue-Collar Operational Roles
- Example roles
- Operators, technicians, warehouse staff, shipping and production personnel.
- Success conditions
- Attention, safety, coordination, following instructions, consistency.
- Ability priorities
- Attention, visual scanning, reaction, coordination, basic numerical/mechanical skills
- Interview competencies
- Occupational safety, following instructions, teamwork, willingness to learn
From job family to role profile
- 01
Identify critical tasks
The job’s real responsibilities, decision types, working conditions and success criteria are clarified.
- 02
Select measurement areas
An assessment plan is built around the abilities, behaviours and value areas related to the tasks.
- 03
Validate priorities
The weighting of areas and interpretation criteria are set through job analysis and validity studies; the same weighting is not used for every organisation.